Macro
Paolo Ricci is an accomplished facilities and hospitality management professional with extensive experience in overseeing operations, team leadership, and service delivery. Currently serving as the UK Facilities Manager at Colt Technology Services within Macro, Paolo manages teams across offices, data centres, and node sites. Previous roles include Workplace Experience Coordinator and Assistant Facilities Manager at JLL for Standard Chartered Bank, where Paolo was responsible for community hosts and soft services delivery. Paolo's career also includes significant positions in front office management and duty management within renowned hotels, with achievements including improving guest satisfaction and operational efficiency. Educated at Università degli Studi di Perugia, Paolo holds degrees in Tourism Economics.
Macro
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Macro, formerly known as Mace Operate, is now an independent facilities management company employing more than 750 people around the globe, with an annual turnover of £130m. The business will continue to provide market-leading facilities management services to some of the world’s largest brands. Today’s workplace has the power to help realise business objectives and support a healthy workforce. For this reason, it’s never been more important to see facilities management as more than operations. Done well, facilities management allows businesses to focus on their core function. Done exceptionally well, it positively impacts business strategies and ambitions. For over 21 years, Macro has been designing experiences for our clients that exceed expectations. Across commercial offices, government buildings, and cultural landmarks, we demonstrate the true, often uncovered, value of the workplace.