John Harkins

John Harkins is a highly experienced Quality Assurance Technical Lead at MadCap Software, Inc., with a career spanning over a decade in quality assurance and customer service roles. Since November 2011, John has led quality assurance for a SaaS product focused on cloud-based publishing and content management, showcasing expertise in maintaining product backlogs, overseeing Agile release planning, and ensuring quality standards through test case execution and collaboration with development teams. Prior to this, John held positions as a Senior Quality Assurance Engineer and Quality Assurance Engineer, contributing significant technical and analytical skills to various software applications. With previous roles in customer service and technical support at SmartDraw Software, LandAmerica, and National Title Company, John possesses a diverse background in ensuring customer satisfaction and effective communication across multiple departments. Educational achievements include studies at Palomar College and Northampton Community College.