Michael Torres

Michael Torres has extensive experience in technical support and customer service, currently serving as a Technical Support Analyst, Level II at MadCap Software, Inc. since July 2015. Prior to this role, Michael worked at Time Warner Cable as a Signature Home Representative in Tier 3 Support from March 2012 to July 2015. Earlier in their career, Michael gained valuable experience in customer retention while employed at Cox Communications from July 2006 to March 2012.