Magellan Solutions USA is a global leader in contact/call center, business process outsourcing, and efficiency consultant services.  Our core competencies are: (1) Inbound Call Center Services - using dedicated/shared resource model; providing customer care support, order taking, help desk, tech support, reservations, social media customer service, chat/email support, pre/post sales interactions, and blended call services.  (2) Outbound Call Center Services - using dedicated resource model; providing lead generation, telemarketing, IC marketing, campaign management, market research/surveys, and up-selling products and services initiatives.  (3) Business Process Outsourcing Services - using dedicated resource model; providing data management, system maintenance support, legal service document management, accounting service support, and general to specialized administrative/technical support.  (4) Consultant Services - providing process efficiency and cost mitigation opportunities for government agencies, medical, automotive, telecommunication, technology, energy, retail, and service industries.  Our infrastructure:   1500 Employee Capacity, Customer Relations Mgmt., Computer Telephony System, Skills Based Routing, Interactive Voice Response, Dynamic Call Blending, Automatic Call Distro System, Call/Agent Reporting, PaBX/Dialer Software, and Call Recording Capabilities.  We provide high quality Customer Service, Best Practice Process Management, Various Cost Saving Propositions, Process Transparency and Integration, Cutting-Edge Communication and Data Management and Continuous Process Improvements.  Magellan Solutions USA we "We Strive to Excel".

Call Center

Consulting

Outsourcing

Magellan Solutions USA (MSUSA)

Magellan Solutions USA (MSUSA)'s headquarters in Brisbane, United States

Description

People (1)

Matt Nalley

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