Sushmita Roy

Sushmita Roy serves as the General Manager of Business Excellence-Resort Operations at Mahindra Holidays & Resorts India Limited, focusing on strategic projects, digitization, and continuous improvement methodologies. With a strong background in service excellence, Sushmita previously held the position of General Manager of Service Excellence, where a comprehensive service strategy was developed and executed. Sushmita's career at Mahindra also included roles in corporate management and senior management, emphasizing quality audits, training delivery, and customer service operations. Prior experience includes management positions at Planet Education LLP, Tata Teleservices Maharashtra Limited, Bharati Airtel Services Limited, and Hutchison Telecom East Ltd. Sushmita holds a Bachelor of Commerce degree in Accounting and Finance from Calcutta University.