Andrew W.

Andrew W. is a seasoned manager with extensive experience in customer support and success, currently serving as Manager of Support at Mailgun by Pathwire since November 2021. Previously, Andrew held the position of Manager, Customer Success at Earth Class Mail for part of 2021 and spent nearly eight years at Rackspace Technology in various managerial roles, including Manager of Virtualization and Manager of Fanatical Support, where Andrew led a team to support thousands of customers and facilitated training for 91 product launches in 2018. Andrew's earlier roles at Rackspace included Senior Enterprise Account Manager, Technical Account Manager II, and Account Manager, showcasing a consistent track record in customer relations and technical support. Andrew began a career in customer service as a Department Assistant at Houston Symphony in 2010 and holds a Bachelor's degree from The University of Texas at Austin.