Zach Brown

Zach Brown is a skilled professional in customer education and content development, currently serving as the Manager of Customer Education at MaintainX since July 2023, where responsibilities include shaping the customer education strategy and developing training content. Prior experience includes roles at Lever from July 2021 to July 2023, where Zach defined team KPIs, measured performance, and managed vendor relationships while contributing to content and education initiatives. Earlier positions involved establishing content processes and onboarding educators at Top Hat (August 2018 - July 2021), where Zach also created technical documentation. Extensive experience also includes various roles at the Toronto Humane Society and educational posts such as Graduate Teaching Assistant and HPST Encyclopedia Editor. Zach holds a Master's degree in Philosophy of Science and two Bachelor's degrees from the University of Toronto and Queen's University.