Karen Z.

Karen Z. has extensive experience in operational risk management and client relations across various financial institutions. Currently serving as Senior Director of Information Risk Management Strategy, Planning and Governance at Manulife since April 2018, Karen has also held significant roles such as Senior Director of Operational Risk Management and Director in various capacities within Manulife and its subsidiaries. Previous roles include Project Director at Manulife Asset Management and positions at BankBoston, Fidelity Management Trust Company, and Wellington Management, where Karen developed expertise in risk management, client service, and quantitative analysis. Academic qualifications include an MBA from Questrom School of Business at Boston University and a BA in Economics from the University of Michigan, complemented by a Project Management Professional (PMP®) Certification from the Project Management Institute.