Market99
Customer Service · Internship · New Delhi, India
Position: Customer Service Intern Duration: 6 months Stipend: INR 5000 per month Location: Market99 Head Office, Okhla Phase 1, New Delhi Website: Market99
1. Customer Support: • Respond to customer inquiries and provide assistance through various channels (phone, email, chat). • Address customer concerns, resolve issues, and ensure a positive customer experience.
2. Order Processing:
• Assist in Confirming customer orders, ensuring accuracy and timely delivery. • Collaborate with other teams to resolve any order-related issues.
3. Product Knowledge:
• Acquire in-depth knowledge of the company's products and services. • Effectively communicate product features and benefits to customers.
4. Communication:
• Maintain clear and professional communication with customers and internal teams. • Keep customers informed about the status of their inquiries or orders.
5. Documentation:
• Maintain accurate records of customer interactions, transactions, comments, and complaints. • Compile and analyze data to identify trends and areas for improvement.
6. Collaboration:
• Work closely with other team members to ensure a seamless customer experience. • Collaborate with different departments to gather information and resolve customer issues.
Education: Minimum Bachelor's degree in any discipline. Communication Skills: Strong verbal and written communication skills in English. Tech-Savvy: Comfortable using computer systems and navigating through various applications. Customer-Focused: Demonstrated commitment to providing excellent customer service. Adaptability: Ability to learn quickly and adapt to new processes and technologies. Team Player: Capable of working collaboratively in a team-oriented environment.
Benefits:
• Gain practical experience in customer service. • Exposure to real-world business operations. • Opportunity for future employment based on performance. Note: • This is a full-time internship position. • The stipend of INR 5000 per month will be provided. • The internship duration is six months. • Five Days Working
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Market99
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Market99 business model focuses on providing best products at best prices for its consumers. Prices starting from as little as Rs. 9, fits every pocket size and fulfils every basic need. Market99 is not just an “easy on the pocket” store, it also offers great quality products. Our Stores are equipped with best of the facilities to make your shopping experience an easy and smooth one. Our humble and ever ready staff is always there to help the consumers with their shopping experience. With an extensive network of more than 75 stores across India. Market99 serves its consumers with the best quality at within-reach prices. Market99 is An Ecommerce & retail store chain based in India. Market99 operates under the company name "Market Ninety Nine Pvt Ltd" and is known for offering a variety of products at affordable prices. The stores typically feature a wide range of items, including household goods, kitchenware, stationery, toys, gifts, and other everyday items. Market99 follows a fixed pricing strategy, where most of the products are priced at Rs. 99 or multiples of Rs. 99, making it a popular destination for budget-conscious shoppers. The stores are designed to provide a convenient and economical shopping experience.