MarTrust
Lums Thevathasan currently serves as the Head of Customer Experience at MarTrust since February 2023, following a consultancy role focused on customer experience and contact centers from February 2022 to February 2023. Previous experience includes Director of Customer Operations at Openpay, where responsibilities encompassed customer engagement and service improvements, along with significant leadership roles in various other organizations, such as Director of Business Development & Planning at Exellar Technologies, and Head of Customer Experience at Easylife Group Limited. Lums has a proven track record of driving transformational change, enhancing customer journeys, and managing multi-channel contact center operations across numerous companies. Educational background includes a degree in Business Administration and Management from the University of Essex.
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MarTrust
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MarTrust is the world's largest specialist maritime payments company, handling approximately $13 billion of maritime-related payments each year. We work with over 500 maritime companies and in close partnership with leading global financial institutions to streamline the process of paying crew, businesses, and to digitise Cash to Master. Our customers transact in over 130 currencies at minimal costs and at highly competitive foreign exchange (FX) rates. We disclose our costs, benchmark our FX rates, and deliver savings to our customers while ensuring adherence to strict compliance standards. The MarTrust E-Wallet and card enable crew members to manage their money when away from home and send money home faster and cheaper. They also reduce the need for crew to manage or store significant amounts of cash whilst onboard, providing increased security. MarTrust is part of Marcura, a 22-year-old company focused on the maritime industry. MarTrust is an Authorised Payment Institution (API) regulated in the UK by the Financial Conduct Authority, and in Europe as an Authorised Electronic Money Institution (EMI) by the Bank of Portugal.