Mascom Wireless
Handy Motshaba currently serves as a Loyalty and Retention Specialist at Mascom Wireless, a position held since August 2014, where responsibilities include developing retention strategies to enhance customer acquisitions for SME and individual clients, managing prepaid churn campaigns, and conducting campaign analysis and reporting. Previous experience includes an internship within the Customer Management Division at Mascom Wireless, which involved rotations in Customer Retention Management, Contact Center, and Business Support, as well as a position as a Business Support Intern, providing assistance to internal and external customers. Handy Motshaba's educational background includes a Post Graduate Certificate in Enterprise Risk Management from Botswana Accountancy College in 2019 and a Bachelor of Business Administration in Logistics and Project Management from the University of Botswana, completed in 2014.
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Mascom Wireless
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Mascom is the mobile market leader in Botswana with close to 1.6 million customers across the board. Following its innovation drive Mascom was the first operator to deploy a 3G network in Botswana (2008) and it is one of the first operators of the SADC region to deploy a 4G/LTE pilot. Mascom was licensed on February 17th 1998 as one of the companies assigned to establish, maintain and operate a GSM mobile network in Botswana. The Mascom network was launched five weeks after licensing, establishing a reputation of credibility and innovation to date.