Mascom Wireless
Kebadile Wasenda has experience as a Call Center Agent at Orinoco Call Center, Application Support Analyst at Barclays Bank Botswana IT, and currently holds the position of Business Support Officer CX at Mascom Wireless. Wasenda has demonstrated skills in customer experience management, feedback management, complaints management, escalation management, quality management, customer orientation & focus, billing & credit management, customer query & request fulfillment, service delivery management, and customer relationship management across various roles.
Mascom Wireless
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Mascom is the mobile market leader in Botswana with close to 1.6 million customers across the board. Following its innovation drive Mascom was the first operator to deploy a 3G network in Botswana (2008) and it is one of the first operators of the SADC region to deploy a 4G/LTE pilot. Mascom was licensed on February 17th 1998 as one of the companies assigned to establish, maintain and operate a GSM mobile network in Botswana. The Mascom network was launched five weeks after licensing, establishing a reputation of credibility and innovation to date.