Heather Rains

Heather Rains has extensive experience at Matrix Service Company, serving as an Application Analyst and Customer Service Coordinator since July 2005, where responsibilities include handling the IT helpdesk, troubleshooting, managing work orders, and providing customer service. Previously, Heather held the position of Administrative Assistant, focusing on reconciling invoices and managing calendars. From 2000 to 2005, Heather worked as a Corporate Receptionist at the same company, handling phone calls, mail, and assisting the HR department. Heather holds an Associate's degree in Office Systems and General Studies from Northern Michigan University, obtained between 1996 and 2000.