Mattersight Corporation
Ben Omberg has extensive work experience in the field of systems administration and storage engineering. Ben started their career at Atirix Medical Systems, Inc. in 2005, where they worked as a Systems Administrator until 2011. Following that, they joined Mattersight Corporation in 2011 and held various roles, including Systems Administrator and Storage Engineer. To date, their most recent position is as a Storage Engineer, which they started in June 2017.
Ben Omberg obtained their Bachelor's Degree in Information Technology from the University of Minnesota from 2003 to 2007.
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Mattersight Corporation
Mattersight is a provider of enterprise analytics focused on customer and employee interactions and behaviors. Their Behavioral Analytics service captures and analyzes customer and employee interactions, employee desktop data, and other contextual information to optimally route customers to the best available employee, improve operationalperformance, and predict future customer and employee outcomes. It helps premier brands have better conversations with their customers through enterprise-grade SaaS solutions for contact centers.Mattersight pairs customers to the agent best-suited to handle the customer’s unique personality style. When customers and agents click, organizations gain improved conversation outcomes and measurable revenue growth. Healthcare, telco, financial, and retail enterprises rely on Mattersight to enhance conversations, boost agent performance, and gain operational efficiencies.