Mattersight Corporation
Dean Neubauer, CISSP, has a diverse work experience in various roles and industries.
From 2019 to the present, Dean has been working as a Senior Security Engineer at Mattersight Corporation.
Prior to that, they worked at vRad (Virtual Radiologic) from 2015 to 2019. During this time, they served as a Security Analyst and also as a Systems Engineer L2.
From 2012 to 2015, Dean was employed at Spok (Formerly Amcom Software) as a Senior Technical Consultant and Consultant. Their role involved working directly with large customers in the medical, government, public safety, and defense fields to deploy and upgrade critical communications systems. Dean frequently traveled to customer sites for on-site work and also worked remotely.
In 2011, Dean worked as a Systems Administrator Assistant and Level 2 at Campus Technologies Northwestern College, where they managed physical and virtual servers and provided advanced user support.
In addition, they briefly worked as a Sysadmin Assistant at Campus Technologies Northwestern College in 2011.
Dean's career started at Northwestern College in 2009, where they worked in the Campus Technologies Helpdesk role until 2011.
Overall, Dean Neubauer brings a wealth of experience in security engineering, technical consulting, systems administration, and user support.
Dean Neubauer, CISSP completed their Bachelor of Science degree in Management Information Systems from the University of Northwestern - St. Paul from 2008 to 2012. In addition, they obtained a Private Pilot License from the Federal Aviation Administration in January 2018.
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Mattersight Corporation
Mattersight is a provider of enterprise analytics focused on customer and employee interactions and behaviors. Their Behavioral Analytics service captures and analyzes customer and employee interactions, employee desktop data, and other contextual information to optimally route customers to the best available employee, improve operationalperformance, and predict future customer and employee outcomes. It helps premier brands have better conversations with their customers through enterprise-grade SaaS solutions for contact centers.Mattersight pairs customers to the agent best-suited to handle the customer’s unique personality style. When customers and agents click, organizations gain improved conversation outcomes and measurable revenue growth. Healthcare, telco, financial, and retail enterprises rely on Mattersight to enhance conversations, boost agent performance, and gain operational efficiencies.