Mattersight Corporation
Scott Inns has a diverse work experience spanning different industries. Scott started their career in 2005 as the Marching Band Staff Manager at Northwestern University, where they worked until 2009. In 2010, they worked as a Tutor at Huntington Learning Center and as a Homebound tutor at Glenbrook High School District 225 for a brief period. In 2011, they became a High School Math Teacher at Voise Academy High School under the Chicago Public Schools.
In 2014, Scott transitioned to the corporate sector and joined Mattersight Corporation as a Customer Success Analyst. Scott later advanced to the role of Senior Customer Success Analyst and then became a Customer Success Manager in July 2020. Scott continues to work in this role at Mattersight Corporation.
Scott Inns pursued their education at Northwestern University, where they obtained a Bachelor's Degree in Applied Math from 2005 to 2009. Following this, they continued their academic journey at the same university, completing a Master's Degree in Secondary Education and Teaching from 2009 to 2010.
Mattersight Corporation
Mattersight is a provider of enterprise analytics focused on customer and employee interactions and behaviors. Their Behavioral Analytics service captures and analyzes customer and employee interactions, employee desktop data, and other contextual information to optimally route customers to the best available employee, improve operationalperformance, and predict future customer and employee outcomes. It helps premier brands have better conversations with their customers through enterprise-grade SaaS solutions for contact centers.Mattersight pairs customers to the agent best-suited to handle the customer’s unique personality style. When customers and agents click, organizations gain improved conversation outcomes and measurable revenue growth. Healthcare, telco, financial, and retail enterprises rely on Mattersight to enhance conversations, boost agent performance, and gain operational efficiencies.