Medallia
Alexandra Archer serves as the Senior Director of Professional Services and Healthcare Practice Lead at Medallia since April 2019, specializing in client ROI maximization through quality program execution and managing a diverse team of Program Managers and Analysts. With a robust background in professional services, Alexandra previously held leadership roles at HERE Technologies, overseeing global technical solutions and managing substantial budgets, and at Mediaspectrum, Inc., where project scope and cross-functional communication were paramount. Additionally, Alexandra began a career at Humana, focusing on project development and business analysis. A graduate of the University of Wisconsin-Madison with a degree in Consumer Science, Alexandra also holds an MBA from the University of Wisconsin MBA Consortium. Recognized as an expert in Consumer Experience and Patient Experience best practices, Alexandra is passionate about synthesizing data for actionable insights.
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Medallia
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Over a thousand of the world’s leading brands trust Medallia Experience Cloud™, a software-as-a-service (SaaS) platform, to win through customer experience. Through their platform they capture feedback everywhere their customers are, understand it in real-time, and deliver insights and action across their organization. This empowers organizations and their employees to embed the pulse of the customer into their daily decisions. Through Medallia Experience Cloud, companies can create more loyal customers, grow faster, reduce costs and improve corporate culture.