Medallia
Bianca M. is an experienced Support Operations Analyst at Medallia, where responsibilities include developing engaging content and community resources, enhancing workflows for customer engagement, and providing insights on community trends. Prior experience includes roles as an Event Assistant/Social Media Manager at Marion Events, where social media engagement for unique weddings was prioritized, and as a Senior Digital Strategist at Enspire, where Bianca coordinated client needs, launched applications, and managed cross-functional projects. Earlier roles include a Claims Representative at BerkleyNet Underwriters, focusing on claims management, and a Back Office Assistant at Best Buy, where customer transactions and hiring processes were handled. Bianca holds a Bachelor's degree in Business Administration from Old Dominion University and an Associate of Science in Business Administration from Northern Virginia Community College.
This person is not in any teams
This person is not in any offices
Medallia
81 followers
Over a thousand of the world’s leading brands trust Medallia Experience Cloud™, a software-as-a-service (SaaS) platform, to win through customer experience. Through their platform they capture feedback everywhere their customers are, understand it in real-time, and deliver insights and action across their organization. This empowers organizations and their employees to embed the pulse of the customer into their daily decisions. Through Medallia Experience Cloud, companies can create more loyal customers, grow faster, reduce costs and improve corporate culture.