Medallia
Cristian Santiago is a seasoned IT professional with extensive experience in technical support and site reliability engineering. Currently serving as a Sr. Technical Support Specialist at Medallia since September 2019, Cristian excels in providing comprehensive support to both internal and external clients while prioritizing incident resolution. Prior to this role, Cristian worked at Refinitiv and Thomson Reuters, focusing on supporting environments for Elektron Time Series and Elektron Tick history, employing scripting languages to enhance server management processes. Cristian's background includes technical support roles at Avaya and Microsoft, as well as systems administration at Infor, showcasing a strong foundation in IT support and infrastructure management. Cristian holds an Engineer’s degree in Systems Engineering from Universidad Tecnológica Nacional and a Bachelor of Commerce from Colegio San Bartolomé de Rosario.
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Medallia
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Over a thousand of the world’s leading brands trust Medallia Experience Cloud™, a software-as-a-service (SaaS) platform, to win through customer experience. Through their platform they capture feedback everywhere their customers are, understand it in real-time, and deliver insights and action across their organization. This empowers organizations and their employees to embed the pulse of the customer into their daily decisions. Through Medallia Experience Cloud, companies can create more loyal customers, grow faster, reduce costs and improve corporate culture.