Medallia
Derrick Russ is an experienced professional in the field of cloud computing and sales effectiveness, currently serving as Vice President of Professional Services at Medallia since April 2017. Previous roles at Medallia include Sr. Director of Professional Services and Area Vice President of Solutions Sales. Derrick's extensive background includes significant leadership positions at CallidusCloud from 2003 to February 2017, where responsibilities spanned from Vice President of Product Management to Sr. Solutions Director, focusing on sales effectiveness solutions and customer implementations. Earlier experience includes management roles at Saba Software and American Management Systems, specializing in client services and help desk management. Derrick holds a B.S. in Computer Science from The Citadel, The Military College of South Carolina, obtained in 1994.
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Medallia
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Over a thousand of the world’s leading brands trust Medallia Experience Cloud™, a software-as-a-service (SaaS) platform, to win through customer experience. Through their platform they capture feedback everywhere their customers are, understand it in real-time, and deliver insights and action across their organization. This empowers organizations and their employees to embed the pulse of the customer into their daily decisions. Through Medallia Experience Cloud, companies can create more loyal customers, grow faster, reduce costs and improve corporate culture.