Medallia
Evangeline Kotsos currently serves as the Group Director, CX Advisory and Principal CX Advisor at Medallia, providing expert guidance to Fortune 500 clients on customer experience transformation initiatives since November 2017. With a strong background in customer experience measurement and analytics, Kotsos previously held the role of Enterprise Account Manager - Canada at ForeSee, where collaboration with top Canadian brands focused on cross-channel programs. Earlier positions include Director of Customer Success at InMoment, Director of Research at Léger, and Sr. Manager of Customer Intelligence at American Express, where significant contributions to customer feedback programs and insights were made. Kotsos began a marketing career as a Brand Manager at Warner Bros. Entertainment Group, executing product marketing plans and channel promotions. Educational qualifications include a B.Comm in Marketing and Economics from the University of Toronto - Rotman School of Management and an MBA in Strategy and Marketing from Schulich School of Business, York University.
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Medallia
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Over a thousand of the world’s leading brands trust Medallia Experience Cloud™, a software-as-a-service (SaaS) platform, to win through customer experience. Through their platform they capture feedback everywhere their customers are, understand it in real-time, and deliver insights and action across their organization. This empowers organizations and their employees to embed the pulse of the customer into their daily decisions. Through Medallia Experience Cloud, companies can create more loyal customers, grow faster, reduce costs and improve corporate culture.