Medallia
Karen Ng possesses extensive experience in client success operations and customer experience strategy, currently serving as Senior Director of Client Success Operations and previously as Senior Director of CX Strategy and Operations and Chief of Staff for the Customer Organization at Medallia. Prior to this, Karen held a role in Operations Consulting at The Wonderful Company. Academic credentials include a Doctor of Philosophy in Materials Science and Engineering from the Massachusetts Institute of Technology and a Bachelor of Science in Materials Science and Engineering from Northwestern University.
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Medallia
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Over a thousand of the world’s leading brands trust Medallia Experience Cloud™, a software-as-a-service (SaaS) platform, to win through customer experience. Through their platform they capture feedback everywhere their customers are, understand it in real-time, and deliver insights and action across their organization. This empowers organizations and their employees to embed the pulse of the customer into their daily decisions. Through Medallia Experience Cloud, companies can create more loyal customers, grow faster, reduce costs and improve corporate culture.