Medallia
Lloyd Nurthen is a seasoned professional in Customer Experience and Management, currently serving as Senior Manager of Enterprise Customer Success at Medallia and Chief Commissioner for Scouts NSW. With a strong background in customer success, Lloyd previously held the role of Global Customer Experience Manager at Nearmap, focusing on transforming customer interactions. At Woolworths Group, Lloyd advanced through various positions, ultimately managing the Voice of Customer and Voice of Team programs, where exceptional outcomes were achieved through technology implementation and cross-functional collaboration. Lloyd holds an MBA from Macquarie Business School and has earned several accolades, including the Queens Scout Award from Scouts Australia.
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Medallia
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Over a thousand of the world’s leading brands trust Medallia Experience Cloud™, a software-as-a-service (SaaS) platform, to win through customer experience. Through their platform they capture feedback everywhere their customers are, understand it in real-time, and deliver insights and action across their organization. This empowers organizations and their employees to embed the pulse of the customer into their daily decisions. Through Medallia Experience Cloud, companies can create more loyal customers, grow faster, reduce costs and improve corporate culture.