Medallia
Sabrina (Bree) Powell is a Senior AR Collections Analyst at Medallia since January 2023, specializing in resolving discrepancies, translating them to cash, and managing the collection of aged receivables. Previously, from June 2021 to November 2022, Sabrina served as a B2B Collections/A.R. Specialist at Unanet, focusing on clearing billing errors and auditing invoices. Prior experience includes roles as an Accounts Receivable Specialist through various staffing agencies, a Collections/Billing Specialist/Operations Manager at SmartBrief, and an Account Manager/Billing & Collections Specialist at LAZ Parking. Sabrina holds an Associate of Applied Science in Business Administration from Kaplan University and several customer service certifications, including CSIA Certified Customer Service Manager and CSIA Certified Customer Experience Professional. Additional training includes a certification from the University of Illinois Urbana-Champaign in Fundamental Accounting.
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Medallia
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Over a thousand of the world’s leading brands trust Medallia Experience Cloud™, a software-as-a-service (SaaS) platform, to win through customer experience. Through their platform they capture feedback everywhere their customers are, understand it in real-time, and deliver insights and action across their organization. This empowers organizations and their employees to embed the pulse of the customer into their daily decisions. Through Medallia Experience Cloud, companies can create more loyal customers, grow faster, reduce costs and improve corporate culture.