Mediaocean
Kelsey Birch is an experienced professional in operational excellence and customer success, currently serving as a Specialist at Mediaocean since January 2022, where responsibilities include managing technical and service-related customer issues, developing best practices for product operation, and providing insightful feedback to product management. Prior roles include Software Application Analyst at Centro, supporting application upgrades and end-user assistance, and Support Specialist II at Mediaocean, focusing on client requests and system issues within major advertising platforms. Kelsey also has a background in operations support coordination at Mutare, Inc., where analytical skills contributed to identifying operational trends and project management. Kelsey holds a Bachelor of Science in Marketing from Illinois State University and an Associate of Science in Business Administration from Parkland College.
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Mediaocean
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Mediaocean is the mission-critical platform for omnichannel advertising. Processing $150 billion in annual media spend, Mediaocean provides foundational software to connect brands, agencies, media, technology, and data. With AI and machine learning technology to control marketing investments and optimize business outcomes, Mediaocean enables end-to-end management of campaigns from planning, buying, and selling to analysis, invoices, and payments. Mediaocean employs 1,200 people across 20 global offices and is part of the Vista Equity Partners portfolio.