Melba Support Services
Alana Levin is an experienced professional in quality and service excellence, currently serving as a Quality Business Partner at Melba Support Services since May 2023. Prior to this role, Alana held multiple positions at Ability Action Australia from November 2020 to May 2023, including Service Excellence Partner and Organisational and Service Excellence Manager. Alana's earlier experience includes being the Victorian Client Relationship Manager at mlcoa from November 2018 to November 2020, and various roles at IPAR from June 2008 to October 2018, culminating in the position of National Technical Manager. Alana is noted for successfully managing national accounts, particularly with Comcare, driving growth and implementing consistent service delivery processes. Additional experience includes occupational therapy roles at Austin Health and Calvary Health Care Bethlehem, complemented by an Occupational Therapy degree from LaTrobe University, earned between 1999 and 2002.
Melba Support Services
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Melba has a proud history of providing individualised support to people living with complex disabilities, their carers and families for over 45 years. Melba was established in the early 1970's to meet the needs of children with disabilities. It also provided a support network for parents, who had nowhere to go for advice and help. Today, services include housing and accommodation, community participation, individual support, facilitating social, education and work capacity building, respite care and a range of other inclusive education and support initiatives. The individuals who use our services are located throughout Eastern and South-Eastern Melbourne. Melba is the FIRST ORGANISATION IN AUSTRALIA recognised by US Based Council on Quality and Leadership, for person-centred excellence "with distinction". Our vision is for individuals with a disability to lead everyday lives, and we are committed to Quality, Human Rights and respecting each individual we support, and their choices. Help spread the word about the benefits of the NDIS and the risks of cutting it. Join the campaign now for a strong NDIS --> Teamwork Works www.teamwork.org.au