Melba Support Services
Nikki Ferris is a seasoned professional in quality management and compliance, currently serving as the Senior Quality Business Partner at Melba Support Services since March 2022, where responsibilities include leading the Quality and Compliance team and overseeing regulatory compliance and continuous improvement. Previously, Nikki held the position of Senior Service Improvement Lead at Melbourne City Mission, enhancing the operational performance of Disability Services, and also served as the National Quality and Safeguards Manager at both IntoWork Australia and Interact Australia, where significant advancements in quality frameworks and successful audits were achieved. Additionally, Nikki contributed to the development of quality systems at EACH as NDIS Service Design Coordinator and managed compliance processes at Telstra in a managerial role. With a strong focus on quality systems and regulatory adherence, Nikki Ferris possesses extensive experience across various sectors.
Melba Support Services
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Melba has a proud history of providing individualised support to people living with complex disabilities, their carers and families for over 45 years. Melba was established in the early 1970's to meet the needs of children with disabilities. It also provided a support network for parents, who had nowhere to go for advice and help. Today, services include housing and accommodation, community participation, individual support, facilitating social, education and work capacity building, respite care and a range of other inclusive education and support initiatives. The individuals who use our services are located throughout Eastern and South-Eastern Melbourne. Melba is the FIRST ORGANISATION IN AUSTRALIA recognised by US Based Council on Quality and Leadership, for person-centred excellence "with distinction". Our vision is for individuals with a disability to lead everyday lives, and we are committed to Quality, Human Rights and respecting each individual we support, and their choices. Help spread the word about the benefits of the NDIS and the risks of cutting it. Join the campaign now for a strong NDIS --> Teamwork Works www.teamwork.org.au