Jhuan Montoya

Jhuan Montoya currently works as an Assistente de Customer Success at Méliuz, starting in December 2021, where responsibilities include managing Zendesk, developing customer support centers using HTML, CSS, and JavaScript, analyzing and creating automations in Python, preparing reports, and overseeing NPS. Prior to this role, Jhuan served as a Jovem Aprendiz de Customer Success at the same company from February 2021 to October 2021, focusing on customer support via Zendesk and social media, crisis management, reporting, and developing chatbots for social networks.