Luma Oliveira

Luma Oliveira is an experienced professional in sales and customer service, currently serving as an Analista Comercial at Memed since November 2022. Prior experience includes a Sales Development Representative role at Loft where Luma was responsible for lead prospecting, qualification, funnel management, and customer experience enhancement using platforms like Salesforce and CRM systems. Luma also supervised a telephone customer service center at SASE Saúde from February 2015 to January 2022, focusing on call distribution, monitoring, training, and report generation. Earlier experience includes the role of Backoffice Assistant at Centro de Medicina Nuclear da Guanabara Ltda., with responsibilities in operational monitoring and training support. Luma holds a Bachelor's degree in Administration and Business from UNISUAM and a Technical degree in Nursing from Curso Souza Barros.