Tom Ricards

Tom Ricards is a seasoned professional in client and customer success management, currently serving as Client Success Manager (Enterprise) at Mention Me since April 2024. Previous roles include Customer Success Partner Manager at Bloomreach, where Tom developed a global strategy for client services with implementation partners and established key performance indicators to track partner success. At Fresh Relevance, Tom advanced to Head of Channel and Partnerships, managing partner teams and driving significant business revenue, and consistently exceeded account growth targets as an Account Director. Tom's career features promotions at Pure360, where a strong focus on account management led to notable achievements in revenue growth. With a robust educational background that includes a Management Development Programme and certifications in conversion rate optimization, Tom demonstrates a strong foundation in both management and marketing disciplines.