Giselle G.

Giselle G. is a seasoned professional with extensive experience in operations and customer service within the banking industry, currently serving as a Senior Operations Analyst at Mercado Bitcoin since April 2021. Prior to this role, Giselle held various positions at Banco Santander, including Customer Service Supervisor, where responsibilities included managing operational controls and analyzing performance reports to enhance service delivery. Previous roles at Banco Santander also involved fraud prevention analysis and customer support across different banking channels, along with a strong focus on electronic transactions. Giselle has a solid educational background with a postgraduate degree in Fraud and Compliance from Anhanguera Educacional, complemented by a degree in Business Administration and Management.