Lee Alday

Lee Alday is a seasoned professional with extensive experience in HR and operations management, currently serving as a Business Process Expert and Global Process Manager for Lifecycle Services at Merck Group since September 2019. Responsibilities include collaborating with HR leadership to enhance HR processes and services, managing project initiation, and overseeing effective stakeholder engagement. Prior to this role, Lee held positions at Alorica as Operations Manager and Team Supervisor, driving performance and KPI management across multiple teams. Lee began a career at West Corporation, progressing from Data Services Manager to Subject Matter Expert, providing critical support in service delivery for telecommunications clients. Lee holds a Bachelor's degree in Philosophy from the Polytechnic University of the Philippines.