Nina Jovanovic

Nina Jovanovic is an accomplished professional with extensive experience in project management and customer experience initiatives. Currently serving as the Director of PMO & Customer Experience at Merit Solutions, Nina drives successful project delivery and maintains high customer satisfaction, evidenced by a Net Promoter Score of 9-10. Prior experience includes roles at Microsoft, where Nina held various management positions overseeing customer programs and leading a team of specialists. Additional consultancy roles at GOTO Technologies and Activato Inc involved product marketing and operational process implementation. Nina's early career encompassed administrative and business assistance roles in both pharmaceutical and tourism sectors. Nina earned a Bachelor's degree in Operations Management from Univerzitet Metropolitan.