Sinch MessageMedia
Denelle Rama currently serves as Customer Support Team Lead at MessageMedia, where responsibilities include managing and mentoring the customer support team while ensuring high standards of service excellence. Previously, Denelle held roles such as Customer Support Coordinator at Mavyn, LLC, and Healthcare Appointment Setter at Contact Centre Management Group (CCMG). As Team Lead at Passion.io, Denelle ensured daily support operations met service level agreements and maintained high customer satisfaction. Past experience also includes Team Manager at Dynamic Action Staff Solutions, Lead Generation Specialist at Empassion Natural, and Team Supervisor at Awesome OS, where Denelle focused on team mentoring, effective issue resolution, and customer retention strategies. Denelle began the professional journey as a Customer Service Representative at VXI Global Holdings. Denelle holds a Bachelor of Science in Information Technology from Father Saturnino Urios University.
This person is not in the org chart
This person is not in any offices
Sinch MessageMedia
2 followers
Sinch MessageMedia is a mobile messaging solution that helps businesses of all sizes better connect with their customers. We’ve helped over 70,000 global brands scale via our easy-to-use messaging platform – healthcare, education, retail, not-for-profit, and many other industries. Integrations? Bulk SMS? Automated campaigns? Check. Alerts and notifications? Billing and payments? Appointment reminders? Staff scheduling? We have all the conversational messaging solutions to boost ROI. We’re only as good as our people. Come join a diverse, inclusive, and empowering company that’s all about bringing innovative ideas to life.