Lita Clarke

Lita Clarke is a Business Process Assurance Manager at Methods, with a focus on implementing business processes and maintaining ISO certification standards since October 2021. Prior experience includes roles such as Quality Assurance Manager and Brokerage Coordinator at the London Borough of Waltham Forest, where Lita managed ISO 9001 accreditation and ensured quality service delivery. Previous positions at Serco Group involved overseeing compliance and performance management for the Santander Cycles project, implementing PCI DSS and ISO27001 standards. Lita has held various management roles in customer service and collections across different organizations, beginning with a Team Manager position at NatWest. Lita holds a BSc in Applied Computing from Middlesex University and multiple business qualifications from Sir George Monoux College.