Metric Sherpa, Inc. is an independent customer experience research and advisory firm headquartered in Wilmington, North Carolina.

We help organizations elevate the impact of their customer interactions.

Founded by Justin Robbins, an industry veteran, speaker, and CX expert, the Metric Sherpa team is dedicated to helping organizations like yours succeed.

Most businesses struggle to create consistent, quality customer experiences. Confusion around strategy, difficulty aligning teams, and implementing the right technologies often leads to wasted effort and missed opportunities. You want to build better customer experiences, but there are countless roadblocks in your way.

At Metric Sherpa, we understand the challenges of improving customer interactions. With over 20 years of expertise in customer experience (CX) and contact center operations, we’ve helped businesses around the world cut through the noise, navigate complex customer challenges, and deliver real, measurable outcomes.

When you work with Metric Sherpa, you’ll stop spinning your wheels on ineffective strategies. You’ll gain the clarity, confidence, and tools to create customer experiences that drive satisfaction, engagement, and loyalty—leading to business growth. You’ll go from struggling with customer interactions to leading the industry in delivering exceptional CX.

Are you ready to transform your customer experience? Let Metric Sherpa be your guide. Schedule a free consultation to start your journey today.

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Metric Sherpa's headquarters in Wilmington, United States

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