Shilpa Chatterjee

Shilpa Chatterjee is a Senior Analyst at Tech Mahindra since April 2025 and also holds the position of Senior Service Desk Analyst at Microland Limited since November 2022. With expertise in ServiceNow, Shilpa has efficiently managed and resolved tickets for international clients, providing tailored solutions through strong problem-solving skills. Prior experience includes serving as a Service Desk Engineer at CMS IT Services from October 2019 to November 2022, where Shilpa utilized ManageEngine for tracking and managing support requests and conducted first-line investigations to resolve technical issues. Shilpa earned a B.Tech in Electronics and Communication Engineering from Maulana Abul Kalam Azad University of Technology in July 2023 and holds a Diploma in Electronics and Telecommunication from Shree Ramkrishna Institute of Science and Technology, completed in July 2019.