Midcontinent
Amber Hone is an experienced professional in customer experience management, currently serving as the Customer Insights Manager at Midcontinent since August 2018. In this role, Amber develops B2C and B2B surveys using the Qualtrics platform and focuses on establishing and improving Customer Experience (CX) KPIs such as Net Promoter Scores and Customer Satisfaction. Prior to this, Amber held various leadership positions including Business Sales Operations Manager at Midcontinent and Client Success Department Manager at DocuTAP, where strategic planning and execution of call center operations were essential duties. Amber also has experience in compliance and team management from roles at Capital One and HSBC, where successful processes for customer service were implemented and developed. Amber holds an Associate's degree in American Sign Language and a degree in Real Estate Principles from Southeast Tech and Southeast Technical Institute, respectively.
Midcontinent
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Midco® is leading the region as a premier provider of internet, TV, phone, advertising and data center services. Founded in 1931, Midco supports more than 480,000 residential and business customers with services in 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin. Midco delivers advanced fiber and fixed wireless technology to bridge the digital divide in rural areas – and communities large and small. We’ll deploy 10G, the next great leap for broadband, by 2025. Visit Midco.com to learn more about Midco, our career opportunities and how our company gives back to the communities we serve.