Ilka Eilers

Ilka Eilers possesses extensive experience in business process optimization and management across various industries. Currently serving as a Business Consultant and Project Manager at Miele since March 2011, Ilka Eilers specializes in harmonizing service processes, managing worldwide rollout of SAP service solutions, and providing international training. Previous roles include Process Manager at CommuniGate Kommunikationsdienstleistungs GmbH, where the focus was on process management and customer service optimization, and Team Leader of Complaint Management and Quality Manager at Vodafone D2 GmbH, overseeing a team and enhancing customer-related processes. Earlier experience includes a Coordinator position in Complaint Management at Eurowings Luftverkehrs AG and Marketing Manager at Iberia. Ilka Eilers holds a Master's degree in Business from TU Dortmund University and a Master's degree in Business from Universidad de Oviedo, with a focus on small and medium-sized enterprises in the European Community.