Nicholas Scholl

Nicholas Scholl is an IT Support Specialist at Michigan Health Information Network Shared Services (MiHIN) since January 2020, previously serving in the same role at Great Lakes Health Connect for a brief period. Key responsibilities at MiHIN include coordinating communications for troubleshooting help desk tickets, providing tier 1 support, managing and escalating unresolved issues, and ensuring adherence to service level agreements. Nicholas has experience in technical support for applications, conducting password resets, and assisting with documentation and process planning. Prior roles include an Integration Analyst Intern at Great Lakes Health Connect and a Recreational Product Claims Intern at Farmers Insurance. Nicholas holds a Bachelor's degree in Mathematics from Cornerstone University and is pursuing a Master's degree in Data Science and Analytics at Grand Valley State University.