Millennium Systems International
Mark Johnson, CCXP has extensive work experience in various leadership roles in the technology and business management software industry. Mark is currently the Vice President of Client Services at Millennium Systems International, where they are responsible for providing innovative and powerful business management software to the beauty and wellness industries. Prior to this, Mark served as the Director of Business Support at Millennium Systems International, where they played a key role in educating owners and managers on key growth indicators and promoting business growth.
Before joining Millennium Systems International, Mark held the position of Director of Operations at Tele-Data Solutions, a technology company specializing in IT services and Unified Communications VoIP systems. Mark was responsible for all company operations, including strategic direction, implementations, support, and development of business applications.
Mark also gained experience at All-In-One Network Solutions, Inc., where they served as the Director of Client Services and later as the Managed Services Coordinator/Support Engineer. In these roles, they managed client networks, hired and trained support personnel, and contributed to escalated support tickets. Mark also worked on procuring new support contracts and renegotiating existing contracts and services.
Furthermore, Mark is an Advisory Board Member at Seton Hall University, where they provide valuable insights and guidance. Overall, Mark's career highlights their expertise in client services, business support, operations management, and IT services.
Mark Johnson, CCXP, holds a Bachelor of Science in Business Administration degree with a focus on Management Information Systems from the University of Hartford. Mark obtained this degree, although the specific start and end years are not provided. In addition to their education, Mark Johnson has obtained various certifications related to customer experience. Mark is a Certified Customer Experience Professional (CCXP) through the Customer Experience Professionals Association (CXPA), which they obtained in June 2023. Mark also holds the certification of Fundamentals of Commercial & Contract Management (CCMA) from the World Commerce & Contracting, obtained in June 2021. Furthermore, Mark Johnson is a Professional Member of the CXPA, a designation they achieved in June 2019.
Millennium Systems International
Founded in 1987, Harms Software Inc. provides the beauty & clinic industries with innovative, powerful business management software. Harms Software Inc. is built on the promise of being a valuable, trustworthy partner that offers the tools our clients need to improve and grow their business. Today the Harms Software world-renowned flagshipproduct, Millenniumâ„¢, is utilized in thousands of businesses in over 30 countries. Operating with approximately 50+ employees worldwide Harms Software Inc. currently runs its corporate headquarters out of Boonton, NJ and its international office is based in the U.K. Our company is dedicated to developing the most reliable innovative software systems in the industry and the Harms team is committed to growing business’ with on-going support and education. Harms Software Inc. not only provides an award winning software but is devoted to providing superior level of training and guidance that is unmatched in the industry. Our Founder & President John Harms uses a “hands-on" approach that has allowed him to learn what Millennium clients really need to run their businesses more effectively. John was the first to educate businesses on key growth indicators and quickly developed a following that realized why Millennium was more than a front desk tool. In 2004 John was awarded one of the Top 40 Entrepreneurs under the age of 40 by NJ Business Magazine. Millennium was profiled on CNN and CNBC during the “Pulse on America Segmentâ€, which discusses Innovations in Technology. The Millennium headquarters in NJ, is its fourth office space to accommodate growing demand, staff, and a build-out of new departments. The space is equipped with a state of the art training center, a team of more than 20 technical support experts, over a dozen business solutions experts, a software/research development team, marketing team, public relations team, media room and an education department. Harms Software Inc. is Microsoft Gold Certified and a certified Dell distributor.http://www.harms-software.com