Megan Caldwell

Megan Caldwell is a seasoned professional with extensive experience in customer experience and operations. Currently serving in the Customer Experience role at Mimecast since January 2024, Caldwell previously held the position of VP of Channel & Customer at Elevate Security from December 2018 until its acquisition by Mimecast in December 2023. Additional roles include VP of Customer & Operations and Head of Customer at multiple startups, and consulting for various organizations. Caldwell has also contributed to health initiatives as Executive Director & Strategic Advisor at MedStar Health and as a Health Innovation Fellow at Health for America, developing healthcare solutions. Earlier career experiences include positions at Booz Allen Hamilton and the US Department of Homeland Security, with an educational background from Indiana University Bloomington, where Caldwell earned honors in Policy Analysis and Near Eastern Language and Culture.