Tone Nunes

Tone Nunes serves as the Director of North America Support at Mimecast since May 2023. Prior to this role, Tone held various leadership positions including Global Director of Technical Support at project44, where responsibilities included enhancing customer support metrics and managing a team of over 33 full-time employees. Tone's expertise spans several sectors, with a focus on improving client experiences, developing scalable processes, and implementing best practices across teams. Previous experience includes roles at Community Brands, Massachusetts Library System, Vinson Hall Retirement Community, and World Wildlife Fund, demonstrating a strong background in technical support, project management, and systems implementation. Tone holds a Bachelor of Arts in Theater with a focus on Arts Management from the University of Massachusetts Amherst and a Master of Business Administration from the University of the People, along with certifications in Graphic Design and Marketing.