Mindful
Joe Tyrrell is an experienced executive currently serving as the Chief Executive Officer at Optimal Blue since June 2024. Prior to this role, Tyrrell was the Chief Executive Officer at Medallia, a leader in customer and employee experience technology, from March 2023 to June 2024. Other notable positions include President of ICE Mortgage Technology at Intercontinental Exchange from September 2020 to March 2023, and various leadership roles at Ellie Mae from 2001 to September 2020, including Chief Operating Officer, Executive Vice President, and Senior Vice President. Tyrrell's career also includes experience as an Executive Consultant and leadership positions at Providian Financial Corporation and Affinity Financial Corporation. Tyrrell holds a degree from Saint Mary's College of California, completed between 1987 and 1990.
This person is not in any teams
This person is not in any offices
Mindful
Mindful is a best-in-class customer experience solution for the world’s biggest brands. For us, customer-centricity is key—so we bridge the gap between experiences, bringing customers the help they need at a time that’s best for them. Mindful adds emotional intelligence to every interaction by transitioning customers across channels like voice,digital, text, and in-person to provide a premier experience for customers, an empowered experience for agents, and peak efficiency for brands.Winning the customer journey is critical to a thriving brand, and Mindful bridges the gaps between disconnected experiences.- Digital dead ends are replaced by no-code call schedulers, carrying context over for the customer while creating predictable queue volume.- Traditional hold times are a thing of the past by providing premier callback in the IVR.- Customers expectations are managed with status updates and options to reconnect via SMS- Negative experiences are addressed before they snowball with real-time voice of customer feedback.The biggest Fortune 500 brands have been using Mindful to improve contact center metrics like AHT, ASA, Abandonment, and agent happiness. Satisfaction metrics like CSAT, NPS, CES are also improved thanks to seamless transitions and agent preparedness. It all comes together for the very best customer experience that drives revenue and loyalty.