Web Operations Manager

Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning, and trusted by over 7,500 organizations worldwide. We are headquartered in San Diego, California, with operations in the United Kingdom, Spain, Netherlands, France, Mexico and Canada. Visit us at www.miteksystems.com. 

We are Virtual 1st! Whether you choose to work remotely from your home office or in-person from one of Mitek’s offices, our practices, processes and tools are designed to enable your success. At Mitek, the Future of Work is about flexibility and preference wherever and whenever we are working. 

Mitek marketing is expanding and seeking a creative, innovative and experienced Website Operations Manager to take ownership of our corporate websites, ensuring it effectively supports business objectives and delivers exceptional user experience. As the Website Operations Manager, you will oversee all aspects of website operations, including content updates, performance optimization, reporting and user experience enhancements. This role combines strategic oversight with hands-on execution, requiring a balance of technical expertise, creative problem-solving, and collaborative leadership.

What You Will Do (Core Responsibilities):

• Strategy and planning:

• Develop and implement web strategies to support company objectives, including brand awareness and customer engagement.

• Align web initiatives with overall marketing campaigns, product launches, and go-to-market strategies.

• Establish key performance indicators (KPIs) and goals for the website’s performance and user experience.

• Collaborate with cross-functional teams (marketing, sales, product, and engineering) to integrate the website into broader business strategies.

• Creatively align to new AI strategies to improve and evolve functionality and usability of our websites

• Website management:

• Oversee the day-to-day management of the company’s websites, ensuring it is up-to-date, secure, and fully functional.

• Manage and maintain the CMS ensuring streamlined processes for content updates and publishing, Drupal and Wordpress experience required,

• Collaborate with IT and developers to troubleshoot technical issues, governance and ensure optimal site performance.

• Performance optimization:

• Monitor website analytics and performance metrics to identify trends and areas for improvement.

• Optimize website speed, mobile responsiveness, and accessibility.

• Ensure website adheres to best practices for usability and design to maximize engagement and conversion.

• User experience (UX) and design:

• Collaborate with designers to create an intuitive and engaging user experience.

• Conduct user testing and analyze behavior to inform website improvements.

• Oversee the implementation of design updates and enhancements that reflect the brand’s visual identity.

• Analytics and reporting

• Set up and manage website analytics tools (e.g., Google Analytics) to track performance.

• Create regular reports on web traffic, engagement, and conversion metrics.

• Use data insights to recommend and implement website enhancements.

• Project and vendor management

• Manage web-related projects, including redesigns, microsite launches, or new feature development.

• Coordinate with external vendors, developers, or agencies as needed.

• Ensure projects are delivered on time, within scope, and within budget

• Compliance and security

• Ensure website compliance with privacy laws (e.g., GDPR, CCPA) and industry regulations.

• Work with IT teams to maintain website security and manage risks such as downtime or breaches.

• Monitor and implement cookie management and data consent tools.

Who You Are (Soft Skills):

• Self-starter attitude with learning
• Excellent project management and organizational skills.
• Strong attention to detail and ability to manage multiple priorities.
• Exceptional communication and collaboration skills to work effectively with cross-functional teams.
• Ability to train and empower teams to effectively utilize the website, build streamlined processes, and create frameworks that enable teams to work efficiently and adapt quickly.

What You Need (Qualifications)

• Bachelor's degree in Marketing, Communications, Computer Science, or a related field.
• 5-7 years of experience managing corporate websites, preferably in a B2B or SaaS environment for publicly traded company
• Proven experience working with CMS platforms (e.g., Drupal, WordPress).
• Strong understanding of technical SEO principles and tools (e.g., SEMrush).
• Proficiency in web analytics and tag management platforms (e.g., Google Analytics, Tag Manager).
• Basic knowledge of web technologies such as HTML, CSS, and JavaScript is a plus.
• Familiarity with marketing automation tools (e.g., Pardot) and the ability to troubleshoot and optimize integrations for lead routing, form submissions, and data flow to CRM systems.

What would be nice (preferred skills & experience):

• Experience managing global or multilingual websites.
• Familiarity with website accessibility best practices.
• Certification in Google Analytics or other relevant areas.

What We Provide (Benefits):

• Wellness: Universal, supplemental, and private healthcare plan choices based on country specifics
• Financial future: retirement/pension plan contributions, MTK stock plan participation
• Income protection: life event & disability coverage
• Paid time off: generous annual leave, company holidays, volunteer time off
• Learning: e-learning license, tuition reimbursement, hackathons
• Home office setup allowance
• Additional/optional benefits: pet insurance, identity theft protection, legal assistance