Steve Watson

Steve Watson is an experienced professional in technical support and escalation management, currently serving as an Escalation Manager at Mitel since April 2014. In this role, Steve provides critical support for partners and customers, addressing technical and service-related issues while collaborating with Technical Support and Product Development to find effective solutions. Previously, Steve held positions such as Technical Account Manager and escalations roles at both Mitel and OAISYS, where responsibilities included post-sales support, overseeing product defects, and managing professional services and technical support teams. Steve's career began with reactive technical support in the hospitality industry at Cendant from 2000 to 2002. Steve holds a degree in Computer Information Systems from Northern Arizona University, obtained between 1996 and 1999.