John Wilkins

John Wilkins has extensive experience in customer support and technical services, with a career spanning nearly four decades. Currently serving as Customer Support Lead at Mitre 10 (New Zealand) Limited since September 2018, John has held various roles, including Customer Care Manager and Customer and Store Support Specialist. Prior to that, John spent over 33 years at Spark New Zealand in leadership and support roles, notably as Proactive Assurance Team Lead managing a team of up to 20 agents, and as Senior Support Specialist acting as a subject matter expert for Tier 1 and Tier 2 agents. John's earlier experience includes positions at TELECOM (NZ) LIMITED and NZPO, where responsibilities involved fault resolution, business service consulting, and technical support. John completed education at Wanganui Boys College between 1979 and 1983.