Samantha M.

Samantha M. has a diverse work experience spanning multiple industries. Samantha started their career in 2008 at Ingles Markets, Inc. as a Video Manager, where they provided leadership and supervision to a team of video sales and rental associates. Samantha worked on increasing rentals by implementing creative solutions, such as in-store coupons for frequent customers.

In 2013, Samantha joined Merchants Preferred as a Funding Specialist. Their responsibilities included reviewing pending funding applications, performing delivery verification calls on high-risk leases, and managing the incoming call queue to maintain department standards. Samantha also supported the Dealer Support Team in achieving company goals and providing world-class dealer service.

From 2020 to 2022, Samantha worked at Preferred Lease in various roles. Samantha started as a Dealer Issues / Customer Support Specialist, where they investigated and resolved issues like missing or damaged merchandise. Samantha then took on the role of Dealer Signups, followed by Dealer Issues, and finally, as a Team Lead Manager. These positions required problem-solving, persistent communication, and providing excellent service to customers and dealers.

In 2022, Samantha joined AcceptanceNow/Preferred Lease NOW Acima as a Customer Service Specialist before moving on to Chowder as a Customer/Contractor Service Specialist in 2022. Their responsibilities included handling customer queries and providing support to contractors.

Most recently, in 2023, Samantha joined Momnt as an Onboarding Specialist, where they help with the onboarding process for new employees or customers.

Throughout their work experience, Samantha has demonstrated strong communication, problem-solving, and customer service skills in various roles within the retail and customer service sectors.

Samantha M.'s education history begins in 2004, when they attended Hiram High School. Samantha stayed there until 2006 before transferring to South Paulding High School, where they completed their education from 2006 to 2008. No specific degree or field of study is mentioned for either school.