Jeffrey F.

Jeffrey F. is a skilled IT professional with extensive experience in technical support and operations across several prominent organizations. Currently serving as a Strategic Operations IT Security Liaison Engineer at MongoDB since October 2022, previous roles include Enterprise Support Technician at Meta, where mentorship and team inclusion were key responsibilities, and Senior IT Support Engineer at Spotify, providing support to a large employee base. At Google, Jeffrey delivered support to over 3,000 users while establishing operational policies. Earlier freelance work involved troubleshooting across multiple platforms, starting from 2007. An education background includes a Bachelor of Technology in Information Technology from the New York Institute of Technology and an Associate's degree in Electrical Engineering from CUNY New York City College of Technology.