Mongoose
Erin Carr is an accomplished professional with extensive experience in customer success and account management, currently serving as the Director of Customer Success at Mongoose since September 2019. Erin has excelled in defining and implementing effective strategies while overseeing operations and managing complex client relationships. Previous roles at Mongoose include Client Success Project Manager and Client Success Lead, where Erin demonstrated strong organizational leadership and achieved notable client retention rates. Prior experience includes account management at Scale Digital Marketing and various internships in marketing and business operations at organizations such as GEICO and Curbell Medical. Erin holds a Bachelor of Science in Marketing from Grove City College.
Mongoose
Over 4,000 teams across over 950 higher education institutions partner with Mongoose to Make Every Message Count. Our SaaS platform is an integral part of how these colleges and universities live their missions — but it’s only a part. By choosing Mongoose as their holistic engagement partner, our clients unleash the power of an evolving engagement platform with digital communication solutions for every stage of the student lifecycle, from guiding students through the admissions process to transforming alumni into donors. They tap the power of a team of former higher ed professionals who live and breathe “Client Love,” an empathy-centered approach to collaboration and customer service. And they benefit from industry-wide insights that only a team with our long-standing, expansive footprint and technical acumen is in the position to uncover and make actionable.